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Patient Information


What to Bring

  • Government issued photo ID
  • Your insurance card
  • Physician referral forms if required by insurance
  • A list of current prescriptions and/or over-the-counter medications you are taking, including dose and frequency
  • Pertinent information about your medical and surgical history
  • Any recent x-rays, MRI scans, CT scans, laboratory tests, or appropriate records you may have

Downloadable forms:
To read these forms, you must have the free Adobe Acrobat ReaderTM. To download the Reader, click here.

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Appointments

You may schedule an appointment by calling our receptionists at the numbers listed below:

Albany or Clifton Park 459-8106
Troy 274-1947

The best time to call for an appointment is between 9:00 a.m. and 4:45 p.m.

If you are a new patient to our practice, your initial examination, depending on the complexity of the problem, will take approximately one hour. Please arrive 15 minutes early to complete a patient registration form. Follow-up examinations are usually scheduled for 15 minutes to one-half hour depending on the nature of the problem and the length of time since the last visit.

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Appointment Confirmations

Every effort is made to confirm your appointment on the business day before your appointment.

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Appointment Cancellation

We know your time is valuable and we diligently try to stay on schedule. On some occasions, emergencies do occur and appointment schedules may be altered. We will inform you as soon as possible should this happen. Your understanding is greatly appreciated. If you are unable to keep your appointment, please give our office 24-hours notice, as we have a long waiting list and wish to accommodate everyone as fairly as we possibly can. If you do not give us 24 hours notice there will be a $50 no show fee.

Office Hours

The offices are generally open from 8:00 a.m. to 5:00 p.m. Monday through Friday. After 5:00 p.m. during the week, on weekends, and on holidays, the answering service will take messages and relay them to the physician on-call. This service should be utilized only for urgent problems that need resolution prior to the next scheduled work day.

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Prescriptions and Renewals

If you need renewals of your current prescriptions, please call the office during normal working hours at least two weeks in advance. Please do not wait until you are out of medication before calling. Emergency requests for prescription refills after hours and on weekends will be limited.

You can call our prescription renewal request line any time, 7 days a week. Prescriptions will be filled by the next business day.

No pain or headache medications will be prescribed at nights or on weekends. If you are in sufficient pain that you need medication, then you will need to go to the emergency room to be evaluated.

Telephone Calls

If you have any questions concerning your condition, medication, or treatment, please call the office during normal working hours. Our staff will take messages for nurses or providers who will return your call as soon as possible.

If you call to speak with a provider, and a nurse returns your call, don't be surprised. We have great nurses! Be assured our nurses communicate thoroughly and frequently with our neurologists and are able to provide accurate information to our patients. Before returning your call, our nurses will have first spoken with your provider (or covering provider).

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Emergencies

Our office provides coverage 24 hours-a-day, seven days-a-week. If you have an urgent problem, please call the office for instructions. If you call after normal working hours, our answering service will take a message and contact the on-call physician. Please keep your telephone line free while waiting for an emergency return call and turn off caller ID or our MDs cannot return your call. Please understand the physician is on call for emergencies only. Please confine all non-urgent calls to office hours, including prescription refills.

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Payment Policy

We hope you understand that our credit and collection policies are a necessary part of assuring the financial resources needed to maintain our practice.

Charges for medical services are due and payable at the time services are rendered. In the event that other arrangements are made beforehand, a bill will be sent to you with payment due upon receipt of the bill.

If you have a health insurance plan other than those in which we participate, please understand your health insurance policy is an agreement between you and your health insurance company. Your doctor's bill is an agreement between you and your doctor. As a courtesy, we will bill non participating insurance companies. However, you are responsible for payment of what is not covered.

If circumstances should make it impossible for you to meet our credit term, we invite you to call or personally discuss this matter with our billing office. This will avoid misunderstandings and enable you to keep your account in good standing. Except when hardship warrants otherwise, past due accounts are referred to a collection agency.

If you have any questions, please contact our office.

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Payment

AMC Neurology Group accepts VISA, MasterCard, American Express, and Discover, as well as cash (exact amount, please) and personal check. Payment for services (including co-payments and co-insurance) is expected at the time of your office visit.

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Insurance

The physicians of AMC Neurology Group are participating providers with the following insurances:

  • Aetna
  • Blue Shield of N.E.N.Y.
  • Blue Shield of N.E.N.Y. Senior Blue
  • Capital District Physicians' Health Plan
  • Empire Blue Cross/Blue Shield
  • Empire Health Choice
  • Fidelis
  • GHI
  • GHI HMO
  • Humana
  • Medicaid
  • Medicare
  • Mohawk Valley Plan (MVP)
  • National BC/BS Plans
  • No Fault
  • Railroad Medicare
  • Senior Whole Health
  • Tricare/Champus/Tricare for Life
  • United Healthcare
  • United Healthcare- The Empire Plan (NYS)
  • US Family Healthcare/Martin's Plan
  • Wellcare
  • most Medicare Advantage Plans
At the time of visit you must have a properly prepared referral from your primary care physician if required by your insurance plan. Failure to bring a referral form can result in your being financially responsible for all services provided. You are also responsible for all the appropriate copayment and/or deductible as specified by your insurance plan. Copayments must be paid at time of service.

If co-payments and co-insurance amounts are not paid at the time of service we charge a $25 billing fee.

If you have insurance other than those listed above, payment is requested at time of service. If this is not possible please call our billing office to discuss payment arrangements. We will be happy to submit the claim to your insurance carrier for you to expedite your reimbursement.

Please notify us of any changes in address, telephone number, or insurance coverage.

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Privacy Practices

Notice of Privacy Practices for AMC Neurology Group
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

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